Job Description

Overall Job Objective


This position is responsible for supervising semi-skilled and skilled level maintenance staff in the Metering Services Division of the Town's Utilities Department.  Duties include planning, prioritizing and assigning work, completing performance evaluations, serving as a liaison, overseeing contract maintenance, preparing budgets, and coordinating work projects.

This is a supervisory level utility maintenance classification in metering services that requires considerable and broad knowledge in the assigned utilities function.  As a first level supervisor, assigns work to subordinates, counsels employees, resolves issues and grievances, conducts performance evaluations and provides recommendations for hiring, terminations, discipline, salary actions, etc.

Examples of Duties

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.


  • Leads, supervises and schedules staff; plans, prioritizes and assigns work; provides communication from management to work unit, delegates and monitors workflow; hires, coaches, evaluates, disciplines, reviews and inspects work and develops staff for efficient operation; coordinates work units’ services with other work units as needed.
  • Manages the performance needs and quality control of the staff and materials in order to ensure the most productive and safe environment for staff; this may include research and development of various tools and procedures to assist in these process improvements.
  • Monitors, maintains, tracks, and determines quantities; prepares, develops and reviews specifications for purchases; purchases supplies, parts and equipment for various jobs for the work unit and/or makes purchasing requests; contacts vendors to research and analyze information as needed; maintains time, material and equipment use records.
  • Evaluates operations and activities; recommends improvements and modifications; prepares various reports on operation and activities.
  • Coordinates and attends meetings with designers, suppliers, contractors and/or subcontractors; provides project management coordination with contractors/sub-contractors and supervises to ensure proper completion of tasks at hand.
  • Performs technical duties and/or provides technical advice and assistance in field as needed. 
  • Operates and maintains specialized and/or moderate to heavy construction and maintenance equipment; participates in the installation, repair and maintenance of Town infrastructure.
  • Responds to emergency situations; determines what equipment and personnel are needed to handle emergency situations and coordinates to secure the necessary resources; approves time for staff called out for emergency situations.
  • Ensures compliance with applicable codes, laws, rules, regulations, standards, policies and procedures in area of assignment including safety related procedures and regulations; determines appropriate procedures and best practices for work unit; plans and implements safety and technical training programs.
  • Develops Standard Operating Procedures (SOPs) and other related documents that establish uniform work methods that promote safe work environments and activities and promote effectiveness and efficiency in operations.
  • Follows, and trains supervised staff on established safety procedures, utilizes safety equipment, monitors work environment and appropriate utilization of safety equipment to ensure safety of staff and other individuals; initiates any actions necessary to correct deviations or violations; reports any concerns in a timely manner to senior management;
  • Procures personal protective equipment (PPE) appropriate for the work conditions and ensures staff wear and use PPEs appropriately.
  • Reviews plans, provides input, and supervises work to ensure system maintenance and construction activities performed by Town staff is compliant with all applicable codes, regulations, standards, and policies and procedures; provides communications to management of necessary changes.
  • Receives, reviews, and approves various forms, reports, correspondence, logs, lists, credit card statements, invoices, time sheets, work orders, vehicle records, maps, blueprints, construction drawings, material safety data sheets, operational guides, policies, procedures, standards, regulations, manuals, and reference materials.
  • Provides oral and/or written reports regarding work activity, work completed, accidents and safety issues.
  • Maintains written work records, including complaints and complaint resolution, system maintenance activity logs and records, operations and safety trainings, employee evaluations and disciplinary actions, and daily work logs.  Reviews work records of staff.
  • Provides input into budget recommendations; prepares cost estimate recommendations; submits justifications for budget requests; tracks expenditures; assists in controlling expenditures; prepares information and calculations to develop supplemental budget requests. 
  • Assists in handling, investigating and resolving internal/external customers concerns and complaints in a timely manner while maintaining a professional demeanor; recommends corrective action as necessary.
  • Manages the monthly meter reading process and report process, ensuring data is collected and providing oversight for any errors and corrections that are needed; identifies defective devices in system; troubleshoots and determines the action to be taken for error in readings; facilitates with program operations and tech support.
  • Coordinates with other staff members to ensure the day to day operations of the metering systems various software programs are operating properly and effectively. Acts as the liaison between metering and support services to ensure operations efficiencies.
  • Oversees Metering on-call program, coordinates monthly lock-out program, and monitors uniform company services.
  • Performs related work as assigned.

Typical Qualifications


Education and Experience:   

High School Diploma or GED; 6 years of related experience and 2 years of lead/supervisory experience; or an equivalent combination of directly related education and experience.


  • Driver’s License;
  • Arizona Department of Environmental Quality Grade I Water Distribution Operator Certification within 6 months of hire date;
  • Arizona Department of Environmental Quality (ADEQ) Grade III Water Distribution Systems Operator Certification within 3 years of hire date.
  • Maintain all certifications/licenses required.


  • Supervisory principles and practices;
  • Budgeting principles and practices;
  • Customer service principles;
  • Occupational hazards and safe work practices;
  • Methods, materials, tools and standard practices for maintenance and repair of applicable infrastructure;
  • Working knowledge of engineering standards and specifications
  • Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
  • Project management principles and practices;
  • Dispute resolution techniques;
  • Mathematical calculations;
  • Monitoring and maintaining safe work conditions;
  • Occupational hazards and safe work practices;
  • Various hand and power tool and equipment operation.


  • Supervising, leading and training staff;
  • Using computers and related software applications; 
  • Mediating crew conflicts to acceptable resolution;
  • Coordinating projects;
  • Understanding, directing and interpreting schedules;
  • Performing various reading comprehensions;
  • Identifying and solving problems;
  • Providing customer service;
  • Reading plans and blueprints;
  • Identifying priorities and needs;
  • Coordinating activities with other divisions or department; 
  • Performing journey level utility repair work;
  • Sampling methods and testing procedures;
  • Coordinating, prioritizing and scheduling effectively;
  • Estimating time and materials requirements of projects in assigned work area;
  • Operating and maintaining equipment applicable to work area assignment;
  • Performing mathematical calculations;
  • Understanding and interpreting maps and work orders;
  • Communication both verbal and written, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Supplemental Information


Physical Strength for this classification is indicated below with an "X"
 Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
 Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
 Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
XHeavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
 Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.


2/3 or more time1/3 to 2/3 of timeUp to 1/3 time< 1 hour per weekNever occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical DemandBrief DescriptionCFORN
StandingCommunicating with co-workers, observing work site, observing work duties X   
SittingDesk work  X  
WalkingTo other departments/offices/office equipment X   
LiftingSupplies, files X   
CarryingSupplies, files X   
Pushing/PullingFile draws, tables and chairs X   
ReachingFor supplies, for files X   
HandlingPaperwork X   
Fine DexterityComputer keyboard, telephone pad, calculator, calibrating equipment X   
KneelingFiling in lower drawers, retrieving items from lower shelves/ground  X  
CrouchingFiling in lower drawers, retrieving items from lower shelves/ground X   
CrawlingUnder equipment   X 
BendingFiling in lower drawers, retrieving items from lower shelves/ground X   
TwistingFrom computer to telephone, getting inside vehicles X   
ClimbingStairs, step stool X   
BalancingOn step stool X   
VisionReading, computer screen, drivingX    
HearingCommunicating with co-workers and public and on telephone, listening to equipmentX    
TalkingCommunicating with co-workers and public and on telephoneX    
Foot ControlsDriving X   
Other (Specify)      


DailySeveral Times Per WeekSeveral Times Per MonthSeasonallyNever
Health & Safety FactorsDWMSNHealth & Safety FactorsDWMSN
Mechanical Hazards X   Respiratory Hazards X   
Chemical Hazards X   Extreme Temperatures   X 
Electrical Hazards X   Noise and Vibration  X  
Fire Hazards X   Wetness/Humidity   X 
Explosives    XPhysical HazardsX    
Communicable Diseases   X  
Physical Danger or Abuse X    
Other (Specify Below      


2/3 or more time1/3 to 2/3 of timeUp to 1/3 time< 1 hour per weekNever occurs
Description of Non-Physical DemandsCFORN
Time Pressure  X  
Emergency Situation  X  
Frequent Change of Tasks  X  
Irregular Work Schedule/Overtime  X  
Performing Multiple Tasks Simultaneously  X  
Working Closely with Others as Part of a Team X   
Tedious or Exacting Work X   
Noisy/Distracting Environment  X  
Other (Specify Below)     


 Office Environment
 Recreation/Neighborhood Center
XCombination of Office, Vehicle and Field
 Other (Specify Below)

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