Job Description

Overall Job Objective

Description

This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities.  The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

 

Positions assigned to this class are responsible for providing standard and advanced implementation and administration support of enterprise server and storage systems. Incumbent assists in operational support requests, participates in projects as a senior technical resource, performs regular maintenance for various systems, monitors services for issues, ensures the security and integrity of server and storage services and their respective data. This position may be assigned as a primary resource during complex troubleshooting, initial configuration and design development, and feature testing for new technologies.


DISTINGUISHING CHARACTERISTICS

This is a fully qualified and experienced level professional classification in the information technology job family.   Incumbents perform the full range of duties that requires extensive and broad knowledge and skill within an assigned IT functional area.

This class is subject to emergency call-out and the successful incumbent must be able to work nights, weekends, and holidays as required.
 
Special Requirement of this position due to its supporting role of the Police Department:  A thorough background investigation will be conducted which includes a polygraph examination

Examples of Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

 

  • Works with the Information Technology Systems Manager in devising strategic and tactical solutions required to meet overall business objectives; recommends technology solutions considering a number of factors including budget, business need, and internal capabilities.  This position will also assist in budgetary package development by working with team to gather quotations and prepare purchasing requisitions;
  • Provides system administration, analysis, design and functions for all server systems disk storage systems, Storage Area Network (SAN) and back-up systems; develops project schedules, prioritizes tasks, and meets project schedule requirements.   This includes Standard Operating Procedures for installation and administration for Server Operating Systems, Enterprise Storage Systems, Local and Network File Systems, DNS, DHCP, Active Directory, VMWare Virtualization; and other related services;
  • Interfaces with users, consultants, technical teams and vendors for maximum guidance in determining the most appropriate selection of server, applications or storage technologies; provides consulting, instruction, direction and technical assistance to other departments as required for server, applications, storage or backup related objectives;
  • Designs, plans, leads and manages server, network, applications, security and operating system(s), storage devices and application projects; utilizes tools and scripts to create and manage system and/or application processes;
  • Under minimal supervision and direction, performs the standard and advanced installation, monitoring and updating of the various Operating system families: Microsoft Windows Sever, VMware ESXi;
  • Works with team to maintain Enterprise Backup and Recovery solutions, as well as perform advanced configuration and troubleshooting.  This includes performing backups and restores, adjusting scheduled backups, local and offsite media management, Litigation Holds,   monitoring backup and restore success, performing agent installs and backup software updates on a regular basis;
  • Creates and maintains documentation that addresses server operations specific to Town operations that are not available in other documented materials; develops documentation, checklists and processes for communicating appropriate support information to the Town helpdesk; provides training as appropriate.
  • Installs, monitors, maintains, and decommissions physical and virtualized server and storage infrastructure hardware in both a standard and advanced level capacity with minimal supervision and direction;
  • Identifies improvement opportunities.  Examples include but not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques;
  • Implements and monitors appropriate security procedures to safeguard the Town infrastructure from physical harm, viruses, unauthorized users and potential data loss;
  • Develops and monitors appropriate performance metrics to detect and correct server or storage performance deficiencies;
  • Under minimal supervision and direction, provides standard and advanced support and administration of the following critical infrastructure services: Network File, DHCP, Network Printing, DNS, Active Directory, LDAP, AD Group Policy, and VMware vCenter;
  • Performs the configuration of advanced storage connectivity, advanced availability options such as clustering and load balancing, advanced application security using SSL Certs, Firewall rule request development, and other similar configurations as needed;
  • Participates in 24/7 on-call rotation;
  • Performs related work as assigned.

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  

 

Bachelor’s Degree in Computer Science, Information Technology, or Engineering and four years of experience in designing and supporting local and wide area networks server hardware, operating systems and applications, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the jobor an equivalent combination of directly related education and experience.


LICENSING/CERTIFICATION REQUIREMENTS 

  • AZ Driver’s License.
  • System Engineer certification from Cisco, Microsoft, Linux, SAN and/or storage technologies or other appropriate industry-recognized certification preferred.
  • Maintain all certifications/licenses required at job entry.
  • May require PD background check.


KNOWLEDGE

  • Methods of server systems analysis, design, configuration, installation, administration, and troubleshooting.
  • Microsoft Active Directory, DNS, and certificate management.
  • Desktop and server virtualization technologies (VMware ESXi)
  • Analytical and research methods and techniques, along with the application of statistical methods and practices.
  • Technical working knowledge of networks, telephony and data center components.
  • Information Systems safeguards and security procedures for information system concepts.
  • Microsoft Windows operating systems and supporting vendor programs.
  • Data Center Operation.
  • Emergency Operations Center.
  • Backup Data Center/Data Recovery Center.
  • Project management.
  • Network and telephony design. 
  • Current industry trends and best practices.
  • Customer service principles and practices.


SKILLS

  • Managing multiple assigned priorities and tasks to maintain project schedules and deliverables.
  • Envisioning technology solutions for tactical and strategic objectives.
  • Working effectively with users, technical personnel and consultants to achieve stated objectives.
  • Installing, configuring and supporting a variety of computer hardware and software including but not limited to server and desktop operating systems/applications and network hardware and software.
  • Continually learning and demonstrating new skills via hands on training, classroom training and self-study learning methods.
  • Scheduling installations and upgrades and maintaining them in accordance with IT policies and procedures.
  • Interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
  • Communication and presentation skills, both oral and written.

Supplemental Information

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an "X"

 

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

X

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

 

Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

 

Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.

 

Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

PHYSICAL DEMANDS:

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand

Brief Description

C

F

O

R

N

Standing

Communicating with co-workers, observing work site, observing work duties

 

 

X

 

 

Sitting

Desk work

X

 

 

 

 

Walking

To other departments/offices/office equipment

 

 

X

 

 

Lifting

Supplies, files

 

 

 

X

 

Carrying

Supplies, files

 

 

 

X

 

Pushing/Pulling

File draws, tables and chairs

 

 

 

X

 

Reaching

For supplies, for files

 

X

 

 

 

Handling

Paperwork

 

X

 

 

 

Fine Dexterity

Computer keyboard, telephone pad, calculator, calibrating equipment

X

 

 

 

 

Kneeling

Filing in lower drawers, retrieving items from lower shelves/ground

 

 

X

 

 

Crouching

Filing in lower drawers, retrieving items from lower shelves/ground

 

 

X

 

 

Crawling

Under equipment

 

 

 

X

 

Bending

Filing in lower drawers, retrieving items from lower shelves/ground

 

 

X

 

 

Twisting

From computer to telephone, getting inside vehicles

 

 

X

 

 

Climbing

Stairs, step stool

 

 

 

X

 

Balancing

On step stool

 

 

 

X

 

Vision

Reading, computer screen, driving

X

 

 

 

 

Hearing

Communicating with co-workers and public and on telephone, listening to equipment

X

 

 

 

 

Talking

Communicating with co-workers and public and on telephone

X

 

 

 

 

Foot Controls

Driving

 

 

 

X

 

Other (Specify)

 

 

 

 

 

 


MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Standard office equipment; vehicle

 

ENVIRONMENTAL FACTORS:

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

 

 

 

 

X

Respiratory Hazards

 

 

 

 

X

Chemical Hazards

 

 

 

 

X

Extreme Temperatures

 

 

 

X

 

Electrical Hazards

 

 

 

 

X

Noise and Vibration

 

 

 

 

X

Fire Hazards

 

 

 

 

X

Wetness/Humidity

 

 

 

 

X

Explosives

 

 

 

 

X

Physical Hazards

 

 

 

 

X

Communicable Diseases

 

 

 

X

 

 

Physical Danger or Abuse

 

 

 

 

X

 

Other (Specify Below

 

 

 

 

 

 

 

PROTECTIVE EQUIPMENT REQUIRED:

None

 

 

NON-PHYSICAL DEMANDS:

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Description of Non-Physical Demands

C

F

O

R

N

Time Pressure

 

 

 

X

 

Emergency Situation

 

 

 

X

 

Frequent Change of Tasks

 

 

X

 

 

Irregular Work Schedule/Overtime

 

 

X

 

 

Performing Multiple Tasks Simultaneously

 

X

 

 

 

Working Closely with Others as Part of a Team

 

X

 

 

 

Tedious or Exacting Work

 

X

 

 

 

Noisy/Distracting Environment

 

 

 

X

 

Other (Specify Below)

 

 

 

 

 


PRIMARY WORK LOCATION:

X

Office Environment

 

Warehouse

 

Shop

 

Recreation/Neighborhood Center

 

Vehicle

 

Outdoors

 

Combination of Office, Vehicle and Field

 

Other (Specify Below)

Application Instructions

A Town of Queen Creek electronic employment application is required for employment consideration. Obtain this by clicking on the link below or go to www.queencreek.org

Apply Online