Job Description

Overall Job Objective

Description

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for the administration and successful delivery of various Public Works projects and programs and the development and maintenance of administrative systems with the Public Works Department.  Incumbents will participate in research/information gathering, comprehensive data analyses, inventory control, work order management, and developing system efficiencies.   Incumbents will interface with residents/customers to resolve their concerns and complaints as well as document and track solutions to resolve problems and achievement of departmental/divisional goals and objectives.


DISTINGUISHING CHARACTERISTICS

This is the senior/lead level administrative classification in the management support and analysis job family.  Work involves advanced, sensitive and/or non-routine tasks and duties performed independently with minimum supervision. Work requires a high degree of functional skills and involves the performance of difficult transactional assignments. This classification is distinguished from the Management Support Technician classifications by the coordination of projects and programs for all divisions in the Public Works Department and by the development and implementation of systems and system efficiencies.  

Examples of Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs.

 

  • Performs routine professional duties including directing or participating in gathering information, performing statistical analyses and writing reports; reviewing special operational and administrative problems and developing new or improving existing systems, developing procedures and forms to increase efficiency, and maintaining inventory and work order management systems;
  • Reviews, coordinates, tracks and assists with problem resolution of resident concerns and complaints; reviews and responds to concerns from employees; 
  • Manages and maintains Public Works website and social media content and interactions; assists with creating and issuing public notices and announcements as needed; responds to information requests;
  • Provides the various Public Works Divisions with inventory/asset management and work order management support through the initial software implementations and continuing with inventory entry and reporting oversight;
  • Develops systems and processes for the Pavement Preservation Division related to Paver Software and GIS Management;
  • Develops systems and processes for the Transportation Division with the Traffic Control Plan intake, tracking and review distribution; maintain the Traffic hotline and track through resolution; assist with See, Click, Fix distribution, and assist with Technical documentation related to the Traffic Management Center;
  • Conducts data analysis and streamlines work flows for all Public Works Divisions;
  • Assist with policy and procedure development and makes recommendations  in order to achieve APWA Certification;
  • Creates and prepares reports of program, division, and department activities and trends;
  • Assists in the preparation and administration of division and department budgets; assists in the development, interpretation and administration of department goals, objectives, policies, and procedures:
  • Performs related work as assigned.

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:  

Associate’s Degree from an accredited college or university in Public or Business Administration or a related field and 5 years of related experience; or an equivalent combination of directly related education and experience.

 

LICENSING/CERTIFICATION REQUIREMENTS 

  • AZ Driver License


KNOWLEDGE

  • Municipal administration principles, practices, and procedures;
  • Public Works Department operations, functions, policies, and procedures;
  • Public involvement processes including meeting posting and notices, media, public relations, meeting organization, and open meeting laws;
  • Research and statistical methods and techniques used in public administration;
  • Mathematical and budgeting principles;
  • Records management;
  • Customer service principles;
  • Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
  • Applicable Federal, state and local laws, codes, ordinances, rules and regulations.

SKILLS

  • Organizing, preparing, and presenting information, both verbally and in writing, for various audiences;
  • Report writing and technical documentation;
  • Inventory and work order management;
  • Performing mathematical/statistical analyses and budgeting calculations;
  • Listening and communicating effectively and tactfully with various audiences;
  • Exercising resourcefulness when addressing and resolving problems;
  • Researching, analyzing, and preparing information and/or recommendations;
  • Maintaining confidentiality and exercising good judgment in handling sensitive information;
  • Interpreting, applying and explaining applicable Federal, state and local laws, codes, ordinances, rules and regulations;
  • Using computers and related software applications;
  • Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Supplemental Information

OVERALL PHYSICAL STRENGTH DEMANDS:

Physical Strength for this classification is indicated below with an "X"

 

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

X

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

 

Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.

 

Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.

 

Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.

 

PHYSICAL DEMANDS:

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical Demand

Brief Description

C

F

O

R

N

Standing

Communicating with co-workers, observing work site, observing work duties

 

 

X

 

 

Sitting

Desk work

X

 

 

 

 

Walking

To other departments/offices/office equipment

 

 

X

 

 

Lifting

Supplies, files

 

 

 

X

 

Carrying

Supplies, files

 

 

 

X

 

Pushing/Pulling

File draws, tables and chairs

 

 

 

X

 

Reaching

For supplies, for files

 

X

 

 

 

Handling

Paperwork

 

X

 

 

 

Fine Dexterity

Computer keyboard, telephone pad, calculator, calibrating equipment

X

 

 

 

 

Kneeling

Filing in lower drawers, retrieving items from lower shelves/ground

 

 

 

X

 

Crouching

Filing in lower drawers, retrieving items from lower shelves/ground

 

 

 

X

 

Crawling

Under equipment

 

 

 

 

X

Bending

Filing in lower drawers, retrieving items from lower shelves/ground

 

 

X

 

 

Twisting

From computer to telephone, getting inside vehicles

 

X

 

 

 

Climbing

Stairs, step stool

 

 

 

X

 

Balancing

On step stool

 

 

 

X

 

Vision

Reading, computer screen, driving

 

 

 

 

 

Hearing

Communicating with co-workers and public and on telephone, listening to equipment

X

 

 

 

 

Talking

Communicating with co-workers and public and on telephone

X

 

 

 

 

Foot Controls

Driving

 

 

 

X

 

Other (Specify)

 

 

 

 

 

 



MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE:

Standard office equipment; vehicle

 

ENVIRONMENTAL FACTORS:

    

D

W

M

S

N

Daily

Several Times Per Week

Several Times Per Month

Seasonally

Never

Health & Safety Factors

D

W

M

S

N

Health & Safety Factors

D

W

M

S

N

Mechanical Hazards

 

 

 

 

X

Respiratory Hazards

 

 

 

 

X

Chemical Hazards

 

 

 

 

X

Extreme Temperatures

 

 

 

 

X

Electrical Hazards

 

 

 

 

X

Noise and Vibration

 

 

 

 

X

Fire Hazards

 

 

 

 

X

Wetness/Humidity

 

 

 

 

X

Explosives

 

 

 

 

X

Physical Hazards

 

 

 

 

X

Communicable Diseases

 

 

 

X

 

 

Physical Danger or Abuse

 

 

 

 

X

 

Other (Specify Below

 

 

 

 

 

 

 

 

 

 

















 

PROTECTIVE EQUIPMENT REQUIRED:

None

 

 

NON-PHYSICAL DEMANDS:

C

F

O

R

N

Continuously

Frequently

Occasionally

Rarely

Never

2/3 or more time

1/3 to 2/3 of time

Up to 1/3 time

< 1 hour per week

Never occurs

Description of Non-Physical Demands

C

F

O

R

N

Time Pressure

 

 

X

 

 

Emergency Situation

 

 

 

X

 

Frequent Change of Tasks

 

 

X

 

 

Irregular Work Schedule/Overtime

 

 

 

X

 

Performing Multiple Tasks Simultaneously

 

X

 

 

 

Working Closely with Others as Part of a Team

 

X

 

 

 

Tedious or Exacting Work

 

X

 

 

 

Noisy/Distracting Environment

 

 

 

X

 

Other (Specify Below)

 

 

 

 

 


 
 











 

PRIMARY WORK LOCATION:

X

Office Environment

 

Warehouse

 

Shop

 

Recreation/Neighborhood Center

 

Vehicle

 

Outdoors

 

Combination of Office, Vehicle and Field

 

Other (Specify Below)

 

 

Application Instructions

A Town of Queen Creek electronic employment application is required for employment consideration. Obtain this by clicking on the link below or go to www.queencreek.org

Apply Online