Job Description

Overall Job Objective



The Queen Creek Fire & Medical Department (QCFM) Compliance Officer will review and analyze response and medical data to assure compliance with state and federal regulations regarding ambulance service delivery and medical billing practices. The QCFM Compliance Office will maintain the QCFM Compliance Program and deliver education to the workforce of QCFM on an annual basis.

Examples of Duties


The following are intended to describe core work functions of this classification.  While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs. 

  • Maintenance and updating of the QCFM Ambulance Compliance Program
  • Analysis and review of Fire and Medical Dept RMS and ePCR data
  • Patient Care Reporting QA as necessary to assure regulatory requirement compliance.
  • Patient Care Reporting QA as necessary to assure billing compliance.
  • Review and Respond to all Medical Records requests. Assure that when appropriate all PHI has been redacted appropriately.
  • Develop and Deliver reports as required to State and Federal regulatory agencies
  • Reconcile medications records between dispensers and ePCR software to assure appropriate usage and accountability of prescription medication administration.
  • Educate QCFM personnel in the tenets of the Compliance and Privacy programs and regulatory requirements.
  • Other Duties as assigned

Typical Qualifications


Education and Experience:  

  • Bachelor’s Degree in Business, Healthcare, Emergency Services or a related field 
  • 3 years of experience in data compilation and analysis
  • Experience in analysis and quality assurance of patient care reports.
  • Working familiarity with HIPAA laws and regulations
  • Any equivalent combination of education and experience to provide the requisite knowledge and ability to perform the duties as described.


  • Certified Paramedic certification or Registered Nurse License
  • CAPO certification or equivalent
  • Individual cannot be on the Office of the Inspector General list of Excluded Individuals / Entities.


  • ALS and BLS medical documentation
  • Quality Assurance Program experience
  • HIPAA and Privacy Program management experience
  • Familiarity with NEMSIS and Patient Care Reporting Software
  • Data Analysis and presentation
  • AZDHS data reporting requirements
  • Medical billing principles


  • Gathering and analyzing data sets for compliance purposes
  • Recognizing areas for improvement and recommending new procedures, protocol, and training programs to management
  • Communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction

Supplemental Information


Physical Strength for this classification is indicated below with an "X"
XSedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
 Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.
 Medium: Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly.
 Heavy: Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. constantly.
 Very Heavy: Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. constantly.


2/3 or more time1/3 to 2/3 of timeUp to 1/3 time< 1 hour per weekNever occurs

Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation.

Physical DemandBrief DescriptionCFORN
StandingCommunicating with co-workers, observing work site, observing work duties  X  
SittingDesk workX    
WalkingTo other departments/offices/office equipment  X  
LiftingSupplies, files   X 
CarryingSupplies, files   X 
Pushing/PullingFile draws, tables and chairs  X  
ReachingFor supplies, for files X   
HandlingPaperwork X   
Fine DexterityComputer keyboard, telephone pad, calculator, calibrating equipmentX    
KneelingFiling in lower drawers, retrieving items from lower shelves/ground   X 
CrouchingFiling in lower drawers, retrieving items from lower shelves/ground   X 
CrawlingUnder equipment   X 
BendingFiling in lower drawers, retrieving items from lower shelves/ground   X 
TwistingFrom computer to telephone, getting inside vehicles  X  
ClimbingStairs, step stool  X  
BalancingOn step stool   X 
VisionReading, computer screen, drivingX    
HearingCommunicating with co-workers and public and on telephone, listening to equipmentX    
TalkingCommunicating with co-workers and public and on telephoneX    
Foot ControlsDriving  X  
Other (Specify)      


Standard office equipment; vehicle


DailySeveral Times Per WeekSeveral Times Per MonthSeasonallyNever
Health & Safety FactorsDWMSNHealth & Safety FactorsDWMSN
Mechanical Hazards    XRespiratory Hazards  X  
Chemical Hazards    XExtreme Temperatures   X 
Electrical Hazards    XNoise and Vibration    X
Fire Hazards    XWetness/Humidity    X
Explosives    XPhysical Hazards    X
Communicable Diseases  X   
Physical Danger or Abuse    X 
Other (Specify Below      



2/3 or more time1/3 to 2/3 of timeUp to 1/3 time< 1 hour per weekNever occurs
Description of Non-Physical DemandsCFORN
Time Pressure  X  
Emergency Situation   X 
Frequent Change of Tasks X   
Irregular Work Schedule/Overtime   X 
Performing Multiple Tasks Simultaneously X   
Working Closely with Others as Part of a Team X   
Tedious or Exacting Work X   
Noisy/Distracting Environment   X 
Other (Specify Below)     


XOffice Environment
 Recreation/Neighborhood Center
 Combination of Office, Vehicle and Field
 Other (Specify Below)

Application Instructions

A Town of Queen Creek electronic employment application is required for employment consideration. Obtain this by clicking on the link below or go to

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